Penn National Gaming Jobs

Job Information

Penn National Gaming MODEL COCKTAIL SERVER-POOL in Henderson, Nevada

Overview

Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs.

  • Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.

  • Keeps work area clean and free of safety hazards, debris and litter.

  • Perform all job duties in a safe and responsible manner.

  • Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times.

  • Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.

  • Ability to speak to Guests and Team Members using clear and professional language and tone at all times.

  • Provides prompt, courteous, and quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage while maintaining a friendly and pleasant demeanor.

  • Maintaining established quality standards for timely food and beverage service.

  • Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations.

  • Places order with bartender through use of POS system, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons

  • Upsells and suggestively sells menu items, specials and beverages at all times.

  • Ability to memorize and recall the full Pool or Dayclub menu along with respective pricing and preparation.

  • Full knowledge of wine selection, wine service, and beer service.

  • Performs prep tasks when not serving guests by helping to stock items or clean work areas.

  • Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system

  • Performs basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.

  • Responsible for billing/credit card/payment and collecting feedback from the guest

  • Takes ownership of Guest requests and follow-up and takes responsibility for ensuring a positive Guest experience.

  • Enforces customer limit regulations in a firm and courteous manner

  • Performs other job-related duties as assigned

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School Diploma or GED

  • Two years of beverage service experience in a high-volume pool, dayclub, or nightclub environment preferred

  • Previous modeling experience in a dayclub and/or nightclub environment preferred

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Excellent organizational skills to function effectively under time constraints, with particular attention to detail.

  • Effective listening abilities with strong judgment skills and good public relations skills with a good personality, enjoying opportunities to work with and assist people.

  • Proper mental attitude to deal effectively with guests, management, vendors and employees while working under pressure and meeting deadlines.

  • Must be able to withstand extreme sun & heat, cold, and inclement weather for long periods of time throughout the day.

  • Working knowledge of a Point-of-Sale (POS) System preferred. Experience with Micros highly preferred.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Nevada GCB Registration (Club Venue), Alcohol Awareness, and SNV Food Handler Safety cards required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-69456

Casino Property M Resort

Position Type Seasonal

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