Penn National Gaming Marketing Specialist (VIP) in Henderson, Nevada



The Marketing Specialist (VIP) is responsible for coordinating, overseeing and executing various projects within the Player Development Department. The Specialist is also responsible for serving as the main contact at M Resort for the coordination of customer visits from Branch Offices, Independent Agents, other Penn Gaming Markets and Outbound Sales teams.

Your daily responsibilities include


The following and other duties may be assigned as necessary:

  • Coordinates various events and other cross marketing opportunities with properties and partnerships

  • Acts as liaison between property personnel and Independent Agents ensuring communication is provided as needed

  • Oversees compliance and licensing coordination for the Independent Agent program

  • Manages the coordination of transportation for Independent Agent program to include scheduling, criteria, and block maintenance

  • Administrates the payment of Independent Agent commissions

  • Provides support for Branch Office administration to include creation of newsletters and collateral, creation of monthly production reporting and allocation

  • Facilitates booking and tracking of VIP and Outbound Sales Cross Property guest trips to M Resort.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Ensures compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.

  • This position may require travel

  • Keeps work area clean and free of safety hazards, debris and litter.

  • Performs all job duties in a safe and responsible manner.

  • Maintains strict confidentiality in all departmental and company matters.

  • Perform other duties as assigned.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associates degree (A.A.) in marketing, finance or related area; or equivalent combination of education and experience.

  • Minimum Three (3) years of related experience required, preferably in Casino Marketing.

  • Excellent verbal, written, and interpersonal skills.

  • Technical proficiency & knowledge in MS Office (Word, Excel & Outlook). Salesforce experience a plus.

  • Strong client interface and presentation skills preferred.

  • Ability tofollow verbal and written directionand drive toward results.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Strong understanding of gaming industry, special events and entertainment related activities helpful.

  • Independently initiates, follows up, and completes assignments on time and on budget.

  • Ability to interface professionally with casino customers, business contacts and internal departments.

  • Ability to maintain confidentiality and use good judgment and tact.


Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.


Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations


Must be able to qualify for licenses and permits required by federal, state and local regulations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second-hand tobacco smoke.

Job ID 2018-55566

Casino Property M Resort

Position Type Regular Full-Time

Category Marketing