Penn National Gaming Director Compliance - Multi-Property in Henderson, Nevada

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Responsible for directing the overall operations and staff of the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

  • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Develops and recommends policies and standard operating procedures.

  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.

  • Responsible for assisting in the training, implementation, and enforcement of the property SARC/Title 31 and Responsible Gaming compliance programs.

  • Ensure compliance with reporting commitments required by the Corporate office and regulatory agencies.

  • Ensures adherence with Corporate-mandated compliance programs, including Responsible Gaming program, including conducting quarterly Responsible Gaming interviews and preparing status report regarding the Company’s Responsible Gaming program.

  • Serve as liaison to the Nevada and New Mexico Gaming Control Board and the New Mexico Racing Commission to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.

  • Oversees preparation of annual license renewal submissions to Nevada and New Mexico Gaming Control Board and the New Mexico Racing Commission. Work with company management and the Nevada and New Mexico Gaming Control Board and the New Mexico Racing Commission to ensure that significant changes to the company’s operating environment (new facilities, system upgrades, gaming mix changes, etc.) are completed in accordance to PGCB regulations.

  • Ensures organized set of detailed records and files to document transactions are kept in accordance with regulations.

  • Provides guidance to gaming operations and other departments, as needed.

  • Conducts in-depth investigation of suspicious activity, as needed.

  • Oversees SOX and Internal Controls procedures, as needed.

  • Works closely with General Manager and Executive Team to ensure they have a thorough understanding of gaming regulations and general procedures.

  • Oversees compilation of reports for Nevada and New Mexico Gaming Control Board and the New Mexico Racing Commission and submits necessary paperwork on behalf of the property, as needed.

  • Ensures property is updated with latest gaming rules and regulation requirements.

  • Ensures property is in compliance at all times.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

This job will have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Responsible for employee performance (disciplining, coaching, counseling).

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor's degree (B.A./B.S.) in Business or related field from four-year college or university; five to ten years’ experience in compliance or governmental affairs; or equivalent combination of education and experience. Casino experience required.

  • Must be proficient in Microsoft applications (World, Excel, and Outlook).

  • Must have thorough knowledge of Casino Operations software and equipment.

  • Must have excellent organization and communication skills.

  • Must possess excellent oral and written communication skills.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Job ID 2018-54843

Casino Property M Resort