Penn National Gaming Captain Bell Desk Starter in Henderson, Nevada


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

MAJOR JOB DUTIES: Duties include, but are not limited to the following:

  • Ensure the highest service standards are maintained.

  • Maintain good communication within and between departments associated with Guest Services.

  • Assist with training team members.

  • Inspect all equipment for maintenance problems.

  • Control labor.

  • Handle guest/team member disputes.

  • Must provide courteous and friendly service to all staff and guests.

  • Deliver baggage to and from guest rooms as assigned.

  • Deliver sundry items, mail, packages, laundry, etc., to guest rooms on request.

  • Transport passengers to and from the airport when necessary.

  • Perform room changes as assigned.

  • Communicate hotel facility and general information to guests as necessary

  • Perform related work as requested.

To be successful in this position it will require the following skill set

EXPERIENCE: 1 year Bell area or related guest service experience.

EDUCATION : High School Diploma or GED.

SKILLS: Excellent communication skills. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff and guests.

CERTIFICATE/LICENSE : Valid Driver’s license.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49304

Casino Property M Resort

Position Type Regular Full-Time

Category Hotel Services