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Penn National Gaming Marketing Manager in Harvey, Louisiana


Don’t just work. Work Happy.

A career in gaming? At Boomtown Casino and Hotel New Orleans, we you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising and managing staff in the following areas of the Marketing Department: advertising (for all non-gaming verticals), on property branding, online media, website development/maintenance and social media, etc.

  • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.

  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

  • Maintains strict confidentiality in all departmental and company matters.

  • Responsible for the management of all marketing support services to include advertising, public relations, and internal department requests.

  • Responsible for press releases and media correspondence in relation to marketing programs or property advertising.

  • Manages relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.

  • Responsible for managing and overseeing the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice.

  • Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property.

  • Manage overall brand on social media and create on line marketing strategies.

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from four-year college or university in Marketing, Finance, or related field; five (5) years of progressively more challenging leadership roles in Marketing or Operations; or equivalent combination of education and experience.

  • Experience in multiple communication channels including direct mail, e-mail, and social media required.

  • Must have excellent written and verbal communication skills; must be fluent and literate in English.

  • Ability to maintain a high level of confidentiality and professionalism.

  • Must have exceptional customer service and interpersonal skills.

  • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).

  • Strong client interface and presentation skills preferred.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Must have demonstrated ability to drive toward results.

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-LA-Harvey

Posted Date 4 weeks ago (1/22/2020 12:44 PM)

Job ID 2020-71765


Position Type Regular Full-Time

Category Marketing