Penn National Gaming Hotel Assistant Shift Manager in Harvey, Louisiana
Don’t just work. Work Happy.
A career in gaming? At Boomtown Casino and Hotel New Orleans, we you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Ensures team provides a high level of quality service.
Answers inquiries pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs.
Supports Front Desk team members with tasks as needed.
Adheres to operational goals; works toward operational goals and monitors achievement of performance objectives.
Protects and preserves assets of the company.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
Associate degree (A.A.) in Hotel, Tourism, or Hospitality (or related field); or one to two years of related experience and/or training; or equivalent combination of education and experience.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must have excellent interpersonal and customer service skills.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Office applications (Excel, Work, and Outlook).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Knowledge of hotel system software.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-68792
Casino Property BOOMTOWN NEW ORLEANS
Position Type Regular Full-Time
Category Hotel Services