Penn National Gaming Sports Book Representative - Full-Time in Grantville, Pennsylvania
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
SUMMARY This position is responsible for sports wagering for the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
Write Sports tickets in an accurate and timely manner.
Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
Explain wagering rules, including betting lines and odds, and procedures to guests
Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
Create and enter player tracking cards
Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
Perform other job-related duties as requested
Essential Duties Relative to Performance Review:
Provide professional representation at internal and external meetings and events.
Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
Ensure interactions with internal and external guests follow the guidelines of the customer service program.
Adhere to all Corporate and local policies, procedures, and operating guidelines.
SUPERVISORY RESPONSIBILITIES The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:
Answer routine questions from co-workers
Lead completion of daily tasks within the department or work unit
Interact with others when necessary to achieve desired outcomes
To be successful in this position it will require the following skill set
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School Diploma/GED; 6 months of customer service experience or equivalent combination of education and experience. Previous cash handling experience preferred
Must have the ability to read, write and speak English.
Must have the ability to respond to common inquiries or complaints from guests.
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.
Must have the ability to present information and respond to questions from employees and guests.
Must have the ability to write business correspondence.
Must have the ability to perform basic math skills
Must have the ability to work with mathematical concepts and apply concepts to practical situations
Must have the ability to solve practical problems and deal with a variety of situations
Must have the ability to interpret a variety of instructions (i.e written, oral, etc.)
Intermediate computer knowledge; MS Office, Server and Web based systems
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 20% of the time
Standing 80% of the time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
High Noise Level
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-68902
Casino Property Hollywood Casino at Penn National Race Course
Position Type Regular Full-Time