Penn National Gaming Room Chef The Eatery in Grantville, Pennsylvania
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Create menus for restaurant outlet.
Maintain proper staffing guidelines by recruiting and upgrading staff through continued instruction and training.
Schedule staff to meet demands of forcasted business while ensuring superior guest satisfaction.
Monitor quality of food coming into outlet.
Oversee plate presentation and portion control recipes for assigned outlet.
Conduct daily walk through of kitchen area ensuring proper operation of equipment, including refrigeration to maintain proper temperature for safe storage of food products.
Keep current with industry trends and new products available on the market to be an industry leader.
Responsible for maintaining a clean and sanitary work environment in accordance to state health requirements and company policy.
Attend weekly chef meetings and monthly kitchen staff meetings to keep staff informed on current property activities and projects.
Assist in setting team and individual performance standards and executing them in a consistent manner with company guidelines.
Direct, monitor and train staff through coaching and demonstration.
Provide professional representation at internal and external meetings and events.
Develop and lead a high performance department to include at least one internal successor to the Room Chef role.
Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests.
Reward, recognize, coach and counsel department employees.
Maintain accurate and timely documentation of employee performance and department incidents.
Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, Integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management.
Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.
Adhere to all Corporate and local policies, procedures, and operating guidelines.
Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Supervisory responsibility over assigned food outlet
Supervise 10-12 employees, 20 employees indirectly
High School Diploma/GED; Associate’s/Technical Degree inCulinary Arts; 3-5 years of experience or equivalent combination of education and experience.
Must have the ability to read, write and speak English.
Must have the ability to respond to common inquiries or complaints from guests.
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
Must have the ability to present information and respond to questions from employees and guests.
Must have the ability to read, analyze, and interpret business periodicals and technical procedures.
Must have the ability to read, analyze, and interpret various metrics and financial reports.
Must have the ability to write reports.
Must have the ability to perform basic math skills
Must have the ability to work with mathematical concepts and apply concepts to practical situations
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
Must have the ability to solve practical problems and deal with a variety of situations
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-56931
Casino Property Hollywood Casino at Penn National Race Course
Position Type Regular Full-Time
Category Food and Beverage