Penn National Gaming Poker Host in Grantville, Pennsylvania

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • The Poker Host is responsible for coordinating the timely seating of poker patrons by reservation and exchanging currency into gaming cheques while working in the Poker Roomin order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals.

  • Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.

  • Operates computerized and/or manual poker seating reservation system.

  • Accepts new applications into the players card program.

  • Assists in coordinating general requests from guests and players within the poker room with various departments, including basic host functions.

  • Assists in coordinating poker tournaments and other special events within the poker room.

  • Maintains familiarity with company activities and events and responds to customer inquiries.

  • Responsible for maintaining an impressed bank and ensuring the impressed bank is balanced at all times.

  • Shuttling from the Poker Room to the Casino Cage as necessary to ensure there are sufficient cheques in their impressed bank to meet customer demand for gaming cheques in the Poker Room.

  • Providing superior customer service in accordance with Company standards.

  • Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.

  • May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience in casino or hospitality industrypreferred. Proficiency in general poker and table games knowledge and rules and regulations preferred, as offered for play in the casino.

  • Must have the ability to read, write and speak fluent English.

  • Must have the ability to respond to common inquiries or complaints from guests and regulatory.

  • Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.

  • Must have the ability to present information and respond to questions from groups of managers, employees, and guests.

  • Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.

  • Must have the ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

  • Must have the ability to solve practical problems and deal with a variety of situations.

  • Basic computer knowledge; MS Office.

  • Meet any credentialing requirements of the Pennsylvania Gaming Control Board.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • Standing/Walking85% of the time

  • Bending and lifting15% of the time

  • Lifting/moving maximum of25lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.

  • High Noise Level

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49155

Casino Property Hollywood Casino at Penn National Race Course

Position Type Regular Full-Time

Category Table Games