Penn National Gaming Jobs

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Penn National Gaming Player Services Cage Supervisor in Grantville, Pennsylvania


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.

  • Maintains thorough knowledge of player tracking system, Internal Controls and policies/procedures and makes suggestions for improvement.

  • Responsible for coaching, counselling and developing subordinates to their fullest potential.

  • Responsible for securing the integrity of all assets and oversees balancing of all cage banks

  • Communicates pertinent information to staff in a timely fashion.

  • Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.

  • Ensures scheduling is commensurate with business levels and within budget.

  • Responds to guest inquiries while monitoring and applying service recovery within authority levels. Delegates work responsibilities and provides follow up and direction when necessary.

  • Develops and maintains a good rapport with other departments and with external guests.

  • Reward, recognize, coach and counsel department employees.

To be successful in this position it will require the following skill set

  • High School Diploma / GED; or one to two years customer service related experience, or equivalent combination of education and experience.

  • One to two years supervisory experience in a cash handling environment preferred; Knowledge of Title 31 Regulations preferred.

  • Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.

  • Must have the ability to perform basic math skills.

  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.

  • Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Walking 40% of the time

  • Sitting 15% of the time

  • Standing 40% of the time

  • Bending and lifting 5% of the time

  • Lifting/moving maximum of 50 lbs.

  • Ability to see 20/20, color, and/or peripherally

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment

  • Moderate Noise Level

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-62023

Casino Property Hollywood Casino at Penn National Race Course

Position Type Regular Full-Time

Category Players Services/Cage