Penn National Gaming Player Services Cage Cashier - Part-Time in Grantville, Pennsylvania
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Providing a “Wow” experience for every guest, every time per the Red Carpet Customer Service Program
Develops a thorough understanding of player's club and remains current on all promotions and events
Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy
Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max
Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations
Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation
Serves as property ambassador and has solid overall knowledge of the property, including the casino
Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits
At the completion of the 5-day training period, demonstrate proficiency in computer program usage; basic knowledge of our Internal Controls; Departmental Policy and Procedures; compliance with Federal Title 31 regulations; and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino
To be successful in this position it will require the following skill set
High school diploma/ GED
1 year of prior work experience or equivalent combination of education and experience
Previous money handling experience preferred
Must have the ability to respond to common inquiries or complaints from guests
Must have the ability to read and interpret documents, such as safety rules and manuals
Must have the ability to perform basic math skills
Must have the ability to interpret a variety of instructions (i.e. written, oral, etc)
Intermediate computer knowledge; MS Office, Server and Web based systems
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 20% of the time
Standing 80% of the time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
High Noise Level
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-61828
Casino Property Hollywood Casino at Penn National Race Course
Position Type Regular Part-Time
Category Players Services/Cage