Penn National Gaming Gourmet Server in Grantville, Pennsylvania
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Greet and verbally acknowledge each guest promptly
Ensure each station is ready for quests arrival in accordance with table setup standard
Knowledge of all daily specials and featured menu items and their preparation
Serve and clear food and beverages quietly and professionally, in a timely manner, and using proper serving and clearing techniques
Ensure the setting of proper silverware before the arrival of the food item requiring such silverware
Obtain drinks ( front server ) and food ( back server ),assisting other members of the team
Complete knowledge of all menu items and how each item is prepared
Knowledge of and strict adherence to PLCB and RG standards
Knowledge of alcoholic (including the ability to recommend a wine to compliment a chosen entrée) and ongoing knowledge of new drink trends
Monitors guests' needs on a continual basis and ensures all requests are promptly fulfilled
General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
Collect payment and complete transactions through efficient use of POS system
Maintain awareness of guests alcohol intake in accordance with RAMP guidelines
Keep work area neat and clean in accordance with all PA Department of Health standard
Ensure all necessary pre-shift/post-shift side work is completed daily
Communicate, cooperate, and coordinate actions with the team members, and all other members of the front and back of the house to ensure professional customer service
Responsible for maintaining a regular and consistent attendance record
Declares tips through time and attendance system at the end of each shift
To be successful in this position it will require the following skill set
Must be 18 years of age
High School Diploma/GED; 1-2 years of experience; basic wine knowledge preferred or equivalent combination of education and experience
Must have the ability to respond to common inquiries or complaints from guests
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 75% of the time
Standing 10 % of the time
Bending and lifting 15% of the time
Lifting/moving maximum of 100 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
Must be able to work in various weather conditions
High Noise Level
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-67819
Casino Property Hollywood Casino at Penn National Race Course
Position Type Regular Part-Time
Category Food and Beverage