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Penn National Gaming Beverage Supervisor in Grantville, Pennsylvania


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • The Beverage Supervisor will manage & administer all phases of hiring, training, planning, assigning and directing work, rewarding, coaching and counseling of Food & Beverage employees in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

  • Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.

  • Perform the operational duties assigned by manager.

  • Ability to trouble-shoot, and train others, when necessary, on POS equipment.

  • Maintain working knowledge of kitchen equipment and procedures.

  • Perform all employee job functions when necessary.

  • Participate in creating Food & Beverage Department policies and procedures with the ability to coach & counsel employees, when necessary.

  • Educate, train, and manage Food & Beverage employees to follow policies and standards.

  • Assign and coordinate work of employees to promote efficiency of operation.

  • Must be ServSafe certified to ensure safe and sanitary standards are met.

  • Open/close the assigned area.

  • Maintain positive guest relations.

  • Maintain daily cash control.

  • Report any and all unusual activity to the Food &Beverage Manager.

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.

  • Supervisory responsibility over one of the following specific, functional areas: Beverage Department, Catering, Food Court, Sports Bar or Concessions

  • Supervise 10-35 employees

  • Supervise 5-10 employees indirectly

To be successful in this position it will require the following skill set

  • High School Diploma/GED; Associate’s/Technical Degree preferred; 2-3 years of related experience or equivalent combination of education and experience.

  • Must have the ability to read, write and speak English.

  • Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.

  • Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.

  • Must have the ability to present information and respond to questions from groups of managers, employees, and guests.

  • Must have the ability to read, analyze, and interpret business periodicals and technical procedures.

  • Must have the ability to read, analyze, and interpret financial reports.

  • Must have the ability to write reports, business correspondence, and procedure manuals.

  • Must have the ability to perform basic math skills.

  • Must have the ability to work with mathematical concepts and apply concepts to practical situations.

  • Must have the ability to perform statistical analyses.

  • Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.

  • Must have the ability to solve practical problems and deal with a variety of situations.

  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)

  • Intermediate computer knowledge.

  • Micros POS System.

  • Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.

  • Must be ServSafe certified.

  • Must obtain Responsible Alcohol Management Program (RAMP) certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Walking25% of the time.

  • Sitting25% of the time.

  • Standing25% of the time.

  • Bending and lifting25% of the time.

  • Climbing up heights in excess of6feet.

  • Lifting/moving maximum of50 lbs.

  • Ability to see 20/20, color, and/or peripherally.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-61317

Casino Property Hollywood Casino at Penn National Race Course

Position Type Regular Full-Time

Category Food and Beverage