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Penn National Gaming AV/Entertainment Technician - Full Time in Grantville, Pennsylvania


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

SUMMARY Designs and delivers motion graphics/video projects following Corporate branding guidelines to enhance our guest entertainment experience. Handles daily technical operations and first line maintenance for live, audio and video entertainment within the facilityin order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Design and deliver motion graphic and video projects

Create "Hollywood Casino" themed content for large scale displays

Work with After Effects, Final Cut Pro, (Mac) Motion, Flash and Scala

Work with video compression software to repurpose content

Assist Marketing with production of in-house content for display on monitors within the casino, racing, and dining venues.

Administer control panels to operate and distribute multiple audio and video sources including but not limited to, horse racing, background music, HD video servers, sporting events and other casino and/or pari-mutuel related feeds.

Monitor and log distributed signals.

Excellent communication skills and ability to multitask

Perform routine and preventative maintenance functions, routine filter changes and routine lamp replacements

Set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, and related equipment for sporting events, presentations, promotions, and special events

Set up, operate, adjust, service and repair electronic equipment

Regulate fidelity, brightness, contrast, volume, and sound quality throughout the AV system

Develop and maintain a good rapport with the Marketing department, other departments and guests

Learn to operate the distribution console and become proficient in control room operations and skilled in maintenance and repair of the systems

Maintain strong communication with supervisor regarding status and functionality of equipment

Assist group guests with AV needs

To be successful in this position it will require the following skill set

Essential Duties Relative to Performance Review:

Provide professional representation at internal and external meetings and events.

Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.

Ensure interactions with internal and external guests follow the guidelines of the customer service program.

Adhere to all Corporate and local policies, procedures, and operating guidelines.

SUPERVISORY RESPONSIBILITIES The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:

Answer routine questions from co-workers

Lead completion of daily tasks within the department or work unit

Interact with others when necessary to achieve desired outcomes

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


Associate’s/Technical Degree; 1-2 years of related experience or equivalent combination of education and experience. General familiarity with casino marketing or equivalent combination of education and experience.


Must have the ability to read, write and speak English.

Must have the ability to respond to common inquiries or complaints from guests.

Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.

Must have the ability to present information and respond to questions from employees and guests.

Must have the ability to read, analyze, and interpret technical procedures.

Must have the ability to write procedure manuals.


Must have the ability to perform basic math skills


Must have the ability to identify problems, collect data, analyze, and draw valid conclusions

Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form

Must have the ability to solve practical problems and deal with a variety of situations

Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)


Intermediate computer knowledge; MS Office; Must be proficient with the following content creation tools:

Adobe After Effects

Apple Final Cut Pro Motion

Adobe Flash

Scala Multimedia

Strong Adobe Photoshop skills required


Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Walking30% of the time

Sitting35% of the time

Standing35% of the time

Lifting/moving maximum of50lbs.

Ability to see 20/20, color, and/or peripherally


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.

Must be able to work in various weather conditions

Risk of electrical shock

High Noise Level

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-63855

Casino Property Hollywood Casino at Penn National Race Course

Position Type Regular Full-Time