Penn National Gaming Assistant Slot Shift Manager in Grantville, Pennsylvania
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for the supervision of guest service and all employee related functions on a shift basis within the Slots Department
Supervise 10-15 employees on a shift basis
Serves as the highest ranking slot department employee on duty in the absence of the Shift Manager of Slot Services
Serves in the capacity of a Slot Technician Shift Supervisor in the absence of the Slot Technician Shift Supervisor
Oversee an assigned area of the casino floor to ensure all guest service issues are resolved in a timely and professional manner with positive results and in accordance with department standards
Ensure proper staffing levels are maintained to maximize efficiency and productivity by all employees
Ensure the payment of all jackpots below $10,000 is properly administered by the Slot Service Attendants
Establish an environment promoting positive guest and employee relations
Assist with the training of all new employees
Payment of jackpots above $10,000
Ensure the authorization of all procedures as required by state regulations
Assist in employee evaluation and development process
Assist with additional technical and service issues as required
To be successful in this position it will require the following skill set
Associate’s/Technical Degree; Bachelor’s Degree in Hospitality or Management; previous supervisory experience in casino or hospitality industry or equivalent combination of education and experience
Must have the ability to respond to common inquiries or complaints from guests and regulatory
Must have the ability to perform basic math skills
Must have the ability to solve practical problems and deal with a variety of situations
Must be proficient in Microsoft applications (Excel, Access, Word, Ability to adapt to new gaming systems)
Strong Guest Service skills
Willing and able to work all shifts
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 85% of the time
Standing 5% of the time
Bending and lifting 10% of the time
Lifting/moving maximum of 25 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
High Noise Level
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-67848
Casino Property Hollywood Casino at Penn National Race Course
Position Type Regular Full-Time
Category Casino Operations