Penn National Gaming Jobs

Job Information

Penn National Gaming Front Desk & PBX Clerk - Part Time in East Chicago, Indiana


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides friendly and efficient service to guests during check in/check out procedures.

  • Makes and confirms reservations and assists guests with problems or questions.

  • Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).

  • Performs Front Desk, Call Center, and other hotel-related duties when necessary.

  • Keeps Hotel Services Supervisor informed of any problems.

  • If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.

  • Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.

  • Maximizes resort revenues by selling reservations based on predetermined rate strategies.

  • Accurately enters all reservations into the computer system according to department policy and procedure.

  • Provides information to guests regarding local services and events.

  • Assists the Player Development team with all reservations and requests.

  • Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.

  • Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.

  • Remains current on all casino activities and assists guests with all inquiries.

  • Answers phone and assists with clerical tasks.

  • Performs all other related and compatible duties as assigned.

To be successful in this position it will require the following skill set

  • High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

  • Hotel front desk experience preferred.

  • Must have basic math and money handling skills.

  • Must possess excellent interpersonal skills.

  • Must have good oral and written communication skills; must be fluent and literate in English.

  • Must have ability to work efficiently in a team-oriented environment.

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

  • Must be able to listen and respond to visual and aural cues.

  • Must have good problem-solving and reasoning skills.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-IN-East Chicago

Posted Date 2 weeks ago (11/25/2019 2:46 PM)

Job ID 2019-70468

Casino Property Ameristar Casino Hotel East Chicago

Position Type Regular Part-Time

Category Hotel Services