Penn National Gaming Reservation Agent (FT) in Detroit, Michigan
Don’t just work. Work Happy.
A career in gaming? At Greektown Casino Hotel, you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner.
Answer all in-coming reservation calls with efficiency and professionalism.
Take reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets, room locations/directions, & promotions.
May input data into our CMP System.
Interact with staff from Rooms Division/Front Office on bookings.
Handle all guest special requests in a professional manner.
Activate manual system in the event of system downtime.
Maintain accurate records and reports.
Address all guest service needs and resolve any service-related problems or issues.
Comply with all health and safety standards.
Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.
Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.
Attend meetings as scheduled.
Other job-related duties as assigned.
To be successful in this position it will require the following skill set
Must have excellent communication and organization skills and speak in a pleasant telephone voice/skill
Must be able to communicate in the English language (read, write, & speak)
Must be self-reliant and posses a sense of urgency
Ability to perform basic math
Ability to interpret and apply guidelines and procedures
Ability to maintain confidentiality of sensitive information
Must be a teamplayer and flexible in work schedule
Ability to understand & comply with all departmental and Company rules, regulations, policies and procedures
Possess a working knowledge of MS Office
Ability to operate a telephone, copier, fax machine, 10-key adding machine
Integrated phone system knowledge or prior experience with the public preferred
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-67281
Casino Property Greektown Casino Hotel
Position Type Regular Full-Time
Category Hotel Services