Penn National Gaming Jobs

Job Information

Penn National Gaming Front Desk Representative (FT) in Detroit, Michigan


Don’t just work. Work Happy.

A career in gaming? At Greektown Casino Hotel, you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Responsible for administrative duties of the hotel front desk.

E ssential Functions

  • Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys

  • Ensure guest satisfaction by managing the flow of communication at and around the front desk

  • Input information into computer systems (CMP).

  • Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate

  • Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction

  • Maintain records of room availability and guest accounts

  • Review accounts and charges with guests during the checkout process, which may involve receipt of payments

  • Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs

  • Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken

  • Convey escort instructions to Bell person

  • Assist in addressing all guest service needs and resolve any service-related problems or issues

  • Other job-related duties as assigned

To be successful in this position it will require the following skill set

  • Good verbal and written communication skills

  • Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)

  • Ability to operate automated phone systems

  • Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals

  • Understand and comply with all company and departmental rules and regulations, policies and procedures

  • Skill in maintaining effective working relationships with staff and guests

  • Ability to read, write, and communicate verbally in English

  • Ability to perform intermediate math

  • Knowledge of appropriate union contracts

  • Ability to multi-task

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-67212

Casino Property Greektown Casino Hotel