Penn National Gaming SUPERVISOR VLT OPERATIONS in Dayton, Ohio


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest

Your daily responsibilities include

  • Responsible for fostering a fun environment

  • Responsible for being a gracious host to all guests and co-workers

  • Responsible for promoting a positive influence in the community and participating in company-sponsored events

  • Directly supervise VLT Attendant team members on assigned shifSupervises the operation of all VLT machines and related gaming equipment during assigned shift

  • Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies

  • Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation

  • Ensures all assignments are completed during each shift

  • Perform the service functions of exchanging currency, redeeming payout tickets, helping in dispatch or aiding VLT floor attendant’s with service calls and conducting pre-shifts as needed due to business demands and volume; coordinate guest’s satisfaction resolution

  • Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations

  • Aid department VLT Operations Managers in all aspects of performance management of all department personnel

  • Be knowledgeable about player events, marketing promotions and services/amenities throughout the property

  • Supervise preventative maintenance programs

  • Provide positive communication and use Red Carpet Training skills with every patron and team member

  • Assist customers with questions and complaints regarding VLT machines

  • Supervise employee development, review training needs for team members

  • Stay abreast of changes in the gaming environment to best serve the objectives of the department

  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews

  • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner

  • Perform duties in a safe manner; report any potential safety hazards

  • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude

  • Must enjoy hosting others

  • Must be comfortable initiating conversations and creating a fun environment with our guests

  • Must be a minimum of 21 years of age

  • High School diploma or equivalent preferred. Minimum one (1) year VLT Attendant (or equivalent customer service experience and education) or VLT Technician experience preferred, or one (1) year of gaming experience with previous experience as a VLT Floor Supervisor in a high volume gaming environment. Must be able to work various shifts and flexible hours. Team members are required to frequently stand and walk and must be able to work in a smoking environment.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write reports. Excellent verbal and written communication skills required.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

  • Possess ability to operate an adding machine and have basic computer skills.

  • Should be able to define problems, collect data, establish facts, and draw valid conclusions.

  • Team Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

Job ID 2018-51802

Casino Property Hollywood Gaming at Dayton Raceway

Position Type Regular Full-Time