Penn National Gaming SUPERVISOR FOOD & BEVERAGE in Dayton, Ohio
Don’t just work. Work Happy.
A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
POSITION: Food and Beverage Supervisor
Reports To: Food and Beverage Manager
Revised : 4/24/2014
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Administers the overall activities of the front of house restaurant operations and beverage operations
Establishes and administers training programs within the assigned restaurant and lounge
Counsels, guides and instructs personnel in the proper performance of their duties
Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours
Ensures that available facilities are adequate for performance of duties by assigned personnel
Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated
Monitors appearance of food served and communicates deviations from standard
Performs assigned input work in compiling annual budgets
Prepares and coordinates the periodical performance reviews of assigned personnel
Acts as a role model to other employees and always presents oneself as a credit to the company
To be successful in this position it will require the following skill-set:
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Must be a minimum of 21 years of age
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
Knowledgeable in food/beverage service
Promotional events experience preferred
Ability to train, follow and execute training manuals
Excellent customer service skills
Strong communication skills
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-50458
Casino Property Hollywood Gaming at Dayton Raceway
Position Type Regular Full-Time