Penn National Gaming SUPERVISOR COUNT ROOM in Dayton, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

  • Responsible for fostering a fun environment

  • Responsible for being a gracious host to all guests and co-workers

  • Responsible for promoting a positive influence in the community and participating in company-sponsored events

  • Directly supervise Count Team front line Team Members

  • Oversees the entire drop and money room operations

  • Verification of loose and bundled money and reconciles count to gaming systems

  • Verifies, monitors, and reconciles distribution of bill acceptor cash boxes.

  • Ensures count team comply with all department and company policies, procedures, internal controls and government regulations.

  • Ensures compliance with all department and company rules, regulations, policies, procedures and internal controls including government rules and regulations.

  • Safeguard company assets

  • Prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted.

  • Demonstrates and provides outstanding customers and employee relations at all times.

  • Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings.

  • Maintains strict confidentially of all files, communications and information

  • Reward, recognize, coach and counsel department employees.

  • Facilitate and support departmental and company changes

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude

  • Must enjoy hosting others

  • Must be comfortable initiating conversations and creating a fun environment with our guests

  • Must be 21 years of age or older

  • Must have an Associate’s degree or at least three (3) years related cash operations.

  • Good verbal & written communication skills, must be fluent and literate in English

  • Ability to work under pressure in a fast-paced environment with multiple priorities

  • Capacity to work independently with minimal direction

  • Must be able to listen and respond to visual and aural cues

  • Knowledge of the hotel/gaming industry a plus

  • Teamwork – ability to work collaboratively within the outlet for effective day to day operations

  • Compliance with all regulatory, governmental, and safety requirement

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

  • Knowledge of and compliance with department, property and company policies and procedures

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-49247

Casino Property Hollywood Gaming at Dayton Raceway

Position Type Regular Full-Time