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Penn National Gaming Marketing Promotions Representative in Dayton, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Entry Level Marketing Representative Position! Part Time $11.22 per Hour - Flexible Schedule is a Must.

Great Entry Level Position with Opportunities for Advancement!

Your daily responsibilities include

  • Responsible for fostering a fun environment.

  • Responsible for being a gracious host to all guests and co-workers.

  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.

  • Interact and build relationships with guests concentrating in the higher denomination zones.

  • Identify potential VIP guests playing with or without loyalty card and establish contact and proactively offer service.

  • Explain the benefits of the loyalty program and encourage enrollment.

  • Extend complimentary services to our guests within the guidelines established by management.

  • Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services.

  • Ensure interactions with internal and external guests follow the guidelines of the Customer Service Program.

  • Assist with the execution of assigned parties, promotions, special events and tournaments.

  • Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through various player tracking systems.

  • Manage department spreadsheets to organize guests’ requests.

  • Promotional Reps will spend 85% of their shift on the floor proactively greeting guest and ensuring the highest quality of service.

  • 15% of your time should be used for administrative duties that increase department efficiencies or assist in creating incremental trips from their database.

  • Provide valuable feedback to the management team on guest preferences and their expectations.

  • Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.

  • Maintain accurate player tracking information and assist the Marketing Department with promotions and events.

  • Answers phone calls with proper phone etiquette.

  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.

  • Assist guests by directing them to appropriate areas and contact department for guest needs.

  • Work in conjunction with other departments on an as needed basis.

  • Adheres to all company, state, and regulatory policies and procedures.

  • Other duties, as needed.

To be successful in this position it will require the following skill set

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have an outgoing, energetic and enthusiastic attitude.

  • Must enjoy hosting others.

  • Must be comfortable initiating conversations and creating a fun environment with our guests.

  • Must be proficient in Microsoft applications (Excel, Power Point, Word).

Education and/or Experience: High School diploma or equivalent. One-year related experience and/or training; or equivalent combination of education and experience

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Be able to make quick, reasonable decisions regarding patron and Team Member interactions.

Certifications, Licenses, Registrations : Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands :The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Team Member is occasionally required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 25 lbs. Team Members must be drug and nicotine free.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually very loud.

  • All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.

  • Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-64273

Casino Property Hollywood Gaming at Dayton Raceway

Position Type Regular Part-Time

Category Marketing