Penn National Gaming Slot Assistant Shift Manager in Council Bluffs, Iowa
Don’t just work. Work Happy.
A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability.
Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.
Shares responsibility for the overall integrity of daily operations on assigned shift.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
High School Diploma or equivalent required; or minimum of one (1) year of experience in Slots Operations; or two (2) years of customer service management experience; or an equivalent combination of education and experience.
Must have knowledge of Slots Operations.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slots operating systems.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have excellent customer service and interpersonal skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to work all shifts, including nights, weekends, and holidays as business needs dictate.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Location US-IA-Council Bluffs
Posted Date 2 months ago (1/3/2020 10:37 AM)
Job ID 2019-71386
Casino Property AMERISTAR COUNCIL BLUFFS
Position Type Regular Full-Time
Category Casino Operations