Penn National Gaming Lead Sports Book Representative in Council Bluffs, Iowa
Don’t just work. Work Happy.
A career in gaming? At Ameristar Council Bluffs Casino Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Leads the Sports Book operations and provides oversight and support to the Sports Book Representatives
Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.
Close out representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.
Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity.
Prepare and stock all the daily sports sheets.
Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements.
Explain wagering rules, including betting lines and odds, and procedures to guests as needed.
Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
Approves and denies wagers from guests as permitted.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to policy.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Other job-related duties as requested.
To be successful in this position it will require the following skill set
Minimum two years’ experience in Sports or related guest service position with high-volume, cash-handling
High school diploma or equivalent GED
Effectively communicate in English, both oral and written forms
At least 18 years old
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations
Must successfully complete TIPS, RU21 and Title 31 training
Ability to provide proof of eligibility to work in the United States
Ability to obtain and maintain Class C license with the IA Racing and Gaming Commission
Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, lights, and stress related to servicing customers in a high pressure and fast paced environment
Moderate to high noise levels
Must be able to stand for an entire shift and be able to move throughout the property
Varied shifts, including weekends, holidays, and during peak sporting event
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Job ID 2019-68844
Casino Property AMERISTAR COUNCIL BLUFFS
Position Type Regular Full-Time
Category Casino Operations