Penn National Gaming Shift Manager Player Services in Columbus, Ohio

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary.

  • Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

  • Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.

  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Responsible for securing the integrity of all assets and oversees balancing of all cage banks.

  • Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.

  • Acquire new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.

  • Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift.

  • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.

  • Prepare/review currency transactions reports on assigned shift.

  • Approve credit line availability on assigned shift.

  • Review of multiple transactions logs for accuracy on assigned shift.

  • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.

  • Maintains strict confidentiality in all departmental and company matters.

  • Performs all other related and compatible duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job will have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.

  • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.

  • Must have excellent verbal and written communication skills.

  • Flexible to work allshifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-56903

Casino Property Hollywood Casino at Columbus

Position Type Regular Full-Time

Category Accounting/Finance