Penn National Gaming Poker Supervisor in Columbus, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include


The following and other duties may be assigned as necessary:

  • Supervises day to day operations of Poker Room

  • Directs the Poker Dealers to accomplish the goals of the Poker area and Table Games department

  • Provides visible leadership in gaming operation areas

  • Ensures compliance with Title 31 requirements and processes

  • Responsible for the integrity of daily operations. Models regulatory, departmental and company policies and procedures

  • Presents oneself as a credit to Company and encourages others to do the same

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for supporting compliance to departmental budgets.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Ensures efficient operations protection of Poker assets during assigned shift.

  • Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift.

  • Monitors chips and cash transactions between dealers and guests and ensures that proper payout amounts are paid to customers, in accordance with established procedures.

  • Accounts for chips on poker games. This includes making fills and credits as needed.

  • Maintains strict confidentiality in all departmental and company matters.

  • Performs all other related and compatible duties as assigned

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred

  • Two years progressively more challenging experience in a gaming operations role, poker experience required

  • Must be proficient in Microsoft applications (Excel, Access, Word) and poker software applications

  • Ability to understand and analyze Budget & P&L Statements.

  • Good oral and written communication skills, must be fluent and literate in English

  • Proven managerial and problem solving skills with the ability to exercise independent judgment within established policies

  • Must possess excellent interpersonal and employee relations skills

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors

  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift

  • Must be able to listen and respond to visual and aural cues

  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds and air quality

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48318

Casino Property Hollywood Casino at Columbus

Position Type Regular Full-Time

Category Casino Operations