Penn National Gaming Marketing Representative in Columbus, Ohio


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Entry Level Position

  • Ensure interactions with guests follow the guidelines of the Red Carpet Customer Service Program

  • Assist the Marketing Department with casino promotions and events on select shifts

  • Use proper sales techniques to achieve sales and contribute to the profitability of the retail outlet

  • Follow standards of neatness and cleanliness for the retail shop in order to maintain customer appealFollow policies and procedures that affect inventory control

  • Hang/organize patron coats within the numerical order system and return them to the proper patron

  • Ensure coat check log is properly filled out

  • Ensure ONLY coats, hats, and umbrellas are accepted into coat check

  • Welcoming bus patrons, confirming, counting, balancing and distribution of any coupons

  • Accurately complete paperwork referring to lost or stolen patron articles

  • Answers phone calls with proper phone etiquette

  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying

  • Assist guests by directing them to appropriate areas and contact department for guest needs

  • Maintain up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested

  • Responsible for educating patron’s on the value of the loyalty program

  • Assists patrons with questions as they relate to the property and loyalty program

  • Work in conjunction with other departments on an as needed basis

  • Adhere to all company, state, and regulatory policies and procedures

  • Comply with all reasonable requests made by management

To be successful in this position it will require the following skill set

  • High school diploma or equivalent

  • Prior face to face customer service preferred

  • A minimum of 21 years of age

  • Able to promptly and accurately follow instructions given by Supervisor or Manager

  • Must qualify for licensing by Ohio Gaming Commission

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48896

Casino Property Hollywood Casino at Columbus

Position Type Regular Part-Time

Category Marketing