Penn National Gaming BANQUETS AND CATERING ASSISTANT MANAGER (SALES) in Columbus, Ohio

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Provides feedback, coaching and counseling to Team Members on a consistent and regular basis. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for producing, distributing, and managing all Banquet Event Orders.

  • Attends weekly Banquet Event Order “BEO” meetings as required.

  • Inspects each function room prior to scheduled event to check whether room setup, menu and schedule of events conform to the function sheet.

  • Conducts pre-shift meetings before events to relay pertinent information about service, hotel activities and performance for excellence standards.

  • Continuously directs and assists the Banquet staff during the entirety of events to ensure that all details are carried out according to client’s specifications.

  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Responsible for enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.

  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.

  • Responsible for efficient, sanitary and pleasant service for all guests during designated shift.

  • Maintains cost control methods and procedures by monitoring consistent pars and inventory.

  • Assists Event Sales Manager with administrative duties, as assigned.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years previous supervisory experience required.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports and business correspondence.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Must be proficient in Microsoft applications (Excel, Word, and Outlook) Previous experience with Delphi Event Management System a plus.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

SUPERVISORY RESPONSIBILITIES

This job does have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

Additonal information

This position is bonus eligible.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-54863

Casino Property Hollywood Casino at Columbus

Position Type Regular Full-Time

Category Food and Beverage