Penn National Gaming Assistant Route Manager - CHICAGO, IL in Chicago, Illinois


Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

Our ideal candidate is experienced with assisting with the management of a group of 5-20 individuals and capable of creating a positive working environment. A candidate that is able to communicate well with senior management and licensing regulators. This position is responsible for assisting in all operational processes as well as developing new business. The Assistant Route Manager will be expected to analyze information and set goals to improve business (revenue). Applicants with a current Terminal Handler License will receive first consideration. Our company offers assistance with the application process for new employees who are not currently licensed through the Illinois Gaming Board.

Daily Operational Processes Include (but not limited to):

  • Monitoring revenue performance

  • Completing route documentation

  • Submitting Cash Order requests

  • Managing route team

  • Submit Payroll for all Route employees

  • Coordinating repairs

  • Responsible for serviceability of all company vehicles and equipment

  • Coordinating techs to be present for appointments with IGB

To be successful in this position it will require the following skill set


  • A minimum of 3 years of experience as a Supervisor /Manager of a service oriented/dispatch type operation.

  • Technical skills:

  • Experience in coin-op amusement and/or video gaming terminal experience.

  • Sales experience that includes developing and maintaining customer relationships

  • Capable of communicating sales / marketing strategies to staff and customers.

  • Familiar with other areas of management, including but not limited to:

  • Basic human resource management functions;

  • Team leadership and development

  • Organizational skills (personnel and office)

  • Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date.

  • Experienced in maintaining customer relations

  • Must be a problem solver and have a strong moral character

  • Strong computer, smart phone, Excel/Word, and internet skills are required.

  • Willingness to relocate within Illinois, if necessary

  • Must submit to an independent background check including but not limited to criminal, driving and financial history

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-48053

Casino Property Prairie State Gaming

Position Type Regular Full-Time

Category Management