Penn National Gaming Table Games Shift Manager in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
The following and other duties may be assigned as necessary:
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Provides oversight for all games and staff in Table Games on their assigned shift.
Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifies table inventories and effectively manages table limits.
Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Responsible for the overall integrity of daily operations on assigned shift.
Understands and adheres to all bargaining unit agreements (where applicable).
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of four years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have extensive knowledge of all Table Games and Table Games Operations.
Flexible to work allshifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
This job has supervisory responsibilities.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).
CERTIFICATES, LICENSES, REGISTRATIONS
For every year of employment, Employee must:
Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2019-57478
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time
Category Table Games