Penn National Gaming SPORTS BOOK SUPERVISOR in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.

  • Close out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.

  • Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity

  • Prepare and stock all the daily sports sheets.

  • Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.

  • Explain wagering rules, including betting lines and odds, and procedures to guests as needed.

  • Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.

  • Approves and denies wagers from guests as permitted.

  • Updates and maintains all customer sheets.

  • Monitors all monies being wagered and updates the betting odds according to policy.

  • Handles guest disputes quickly and effectively within the level of their authority.

  • Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.

  • Promotes safety awareness to minimize work related injuries.

  • Maintains knowledge of property information.

  • Other job-related duties as requested.

To be successful in this position it will require the following skill set

Knowledge, Skills, and Abilities Required:

  • High school diploma or GED and one year casino experience or equivalent.

  • Must be able to obtain and maintain a WV Gaming & Racing License


  • Minimum two years’ experience in Sports or related guest service position with high-volume, cash-handling

  • High school diploma or equivalent GED

  • Effectively communicate in English, both oral and written forms

  • At least 21 years old

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-52238

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time