Penn National Gaming SLOT SHIFT ASST MANAGER in Charles Town, West Virginia

Your daily responsibilities include

The following and other duties may be assigned as necessary:

  • Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.

  • Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability

  • Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.

  • Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.

  • Shares responsible for the overall integrity of daily operations on assigned shift.

  • Assists with the overall integrity of daily Slot operations.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School diploma or GED required; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have knowledge of Slot Operations.

  • Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

  1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.

  2. Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Job ID 2018-52315

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time