Penn National Gaming Service Host - Full-Time in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Greets guests actively engaged in gaming and assists team members in player identification.
Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation.
Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
Creates guest loyalty by engaging in service of guests when on property.
Assists in resolving guest opportunities and/or conflicts in fair and equitable manners.
Analyzes and coordinates in-house invitation lists with Manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
Attends and aids in the coordination of special events.
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Provides assistance to the Manager as needed.
Provides professional representation at internal and external meetings and events.
Ensures interactions with internal and external guests follow the guidelines of customer service program.
Adheres to all Corporate and local policies, procedures, and operating guidelines.
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
To be successful in this position it will require the following skill set
Must be at least 21 years of age.
Associate degree (A.A.) or equivalent from two-year College or technical school; minimum of one year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games; or equivalent combination of experience and education.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Location US-WV-Charles Town
Posted Date 1 day ago (12/5/2019 4:43 PM)
Job ID 2019-69968
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time