Penn National Gaming Server (H-Lounge) in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Ensures responsible service of alcoholic beverages to all guests and in accordance with all company/department policy and procedures.
Requests evidence of age for guests in accordance with company / department policy and procedures
Abides by state laws and company / department policy and procedures pertaining to the service and sale of alcoholic beverages
Works in assigned area and provides fast, friendly, professional service to all guests in accordance with department standards.
Promptly and professionally handles guest issues and communicates problems and concerns to management
Answers guests’ questions and stays current about property events and attractions.
Proficient with food and beverage menu items, pricing, garnishing and glassware
Monitors guests throughout their visit to ensure all needs are met
Provides personal service and uses guest name
Ensures area is kept clean, safe, orderly and cleared of all unnecessary items
Maintains a professional and well-groomed appearance at all times in accordance to HLounge uniform standards
Enthusiastically supports, actively promotes and demonstrates superior customer service at all times to guests and team members in accordance with department and company standards and programs
Ensures that behavior is in compliance with established standards
Maintains a professional work environment with management and staff
Participates in meetings and trainings as required
Performs all job duties in a safe and responsible manner
Performs other duties as may be assigned by department and/or company management
To be successful in this position it will require the following skill set
This position has no supervisory responsibility
To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. A minimum of six months related experience and/or training; or equivalent combination of education and experience preferred. Prior experience in a customer service related position preferred.
Excellent communication skills both written and oral. Ablility to read and comprehend simple instructions, instruction manuals, short correspondence and memos and write simple correspondence. Ability to effectively present information in one-on-one and small group situations and respond to questions from guests, managers or staff members.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must obtain licensing with the West Virginia Racing Commission every year of employment; and, must obtain and retain proper Food Handler Certification, TIPS Certification and TOPS Certification.
Must be a minimum of 21 years of age
Must demonstrate superior customer service
Personable, enthusiastic and an excellent communicator
Able to carry beverage tray and stand for long periods of time
Must maintains a professional and well-groomed appearance at all times in accordance to HLounge uniform standards
Must look well-proportioned in the supplied uniform
Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance; regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-49692
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Part-Time
Category Food and Beverage