Penn National Gaming Security Supervisor- Full Time- Day Shift in Charles Town, West Virginia

Overview

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Enforce internal control policies and procedures

  • Enforce underage gambling and drinking laws

  • Maintains safety and inspection reports for the property.

  • Conduct regular security post inspections

  • Prepare security incident reports and maintain security logs.

  • Reports guest and team member concerns and complaints to manager.

  • Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.

  • Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.

  • Responsible for supporting compliance to departmental budgets.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience.

  • Must be proficient in Microsoft applications.

  • Must have excellent organizational and communication skills.

  • Ability to write reports and business correspondence.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Manages work procedures and expedites workflow.

  • Provides coaching and counseling to team members

CERTIFICATES, LICENSES, REGISTRATIONS

  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

  • Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training.

  • Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

WORK ENVIRONMENT

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

  • Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-55357

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time