Penn National Gaming Security Officer I full time in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
This position is responsible for providing superior service to our guests
Must seek out opportunities to be of service
Maintain highly visible patrols to insure a safe gaming experience
Assure quality support to other departments so that they may serve guests more effectively
Promote the property promotions and events
Maintain public order and enforcing safety rules
Protecting property and assets
Investigate disturbances in the hotel, casino, or racing areas
Create fun and excitement with the customer
To be successful in this position it will require the following skill set
High school diploma or equivalent
Effective communication (written and verbal)
Previous customer service experience
Able to handle stressful situations dealing with the general public
Ability to work in an environment, which may be noisy and/or have excessive cigarette smoke
Need tact when dealing with difficult customers
Run on level surfaces, as well as, up and down stairs
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
Ability to multi tasking as required (security officers cover a wide variety of different posts and work with all departments)
Required to initiate positive interactions with guests and employees
Actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
The ability to operate company motor vehicles
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-49867
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time