Penn National Gaming Player Services Representative in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Exchange tickets for cash
Exchange cash equivalents for front money deposits
Exchange approved checks for cash
Answer patron questions and provide solutions with a professional demeanor
Provide professional representation at internal and external meetings and events
Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program
To be successful in this position it will require the following skill set
High school diploma or equivalent
One year of prior work experience
Must be proficient in Microsoft applications (Excel, Access, Word)
Previous money handling experience preferred
Must have the ability to work with mathematical concepts and apply concepts to practical situations
Must have the ability to read, write and speak English
Must have the ability to respond to common inquiries or complaints from guests
Must have the ability to read and interpret documents, such as safety rules and manuals
Must have the ability to present information and respond to questions from guests
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-50118
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time
Category Players Services/Cage