Penn National Gaming MARKETING REPRESENTATIVE in Charles Town, West Virginia

Your daily responsibilities include

  • Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.

  • Answers phone calls and proactively assists customers (internal and external) with their concerns

  • Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.

  • Accurately completes paperwork referring to lost or stolen patron articles.

  • Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.

  • Assists guests by directing them to appropriate areas and contact department for guest needs.

  • Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.

  • Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.

  • Work in conjunction with other departments on an as needed basis.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Adheres to all company, state, and regulatory policies and procedures.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Must be proficient in Microsoft applications (Excel, Word, and Outlook).

  • Must have an outgoing, energetic and enthusiastic attitude.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must be comfortable initiating conversations and creating a fun environment with our guests.

Job ID 2018-49865

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time