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Penn National Gaming Maitre'D - Full-Time in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responding, recording, checking and updating reservations.

  • Assign guests to tables and section by completing the seating chart.

  • Assisting in scheduling Servers, Bus persons and Host/ess to ensure adequate staffing.

  • Assigning stations to all Servers and Bus persons.

  • Knowledge of the menu and its items including daily or weekly specials.

  • Knowledge of and the ability to be advisable on the current wine list.

  • Ensure the Dining Room is clean and in excellent condition for that evening’s business.

  • Inform Servers of any information pertaining to that evening’s activity.

  • Inform the kitchen staff of the number of reservations and any details for that evening (birthday cakes, dietary requests, special parties booked, trophy races…etc.).

  • Greeting and seating guests in accordance with proper server rotation. Thanking and well wishing to all guests as they depart.

  • Supervise the overall service and activities in the Dining Room and assisting when necessary in such areas as; clearing tables, cleaning ashtrays, pouring wine and checking in with the guests that they are completely satisfied with their service and meals.

  • Responding to and assisting in resolving all guest complaints or problems.

  • Reporting any issues, complaints or problems to the Dining Room Manager.

  • Closing Servers and ensuring all side duties are performed and dining room is clean and orderly.

  • Maintaining a high level of knowledge of the Micros POS system, opening and closing procedures and principles of service.

  • Complete any task assigned by room manager, supervisor, or room chef.

To be successful in this position it will require the following skill set

  • Directly supervises all employees in the Dining Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma; three years related experience and/or training.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Must qualify for the West Virginia State Racing Commission license. Must be able to obtain proper Food Handler Certification. Must be TIPS certified upon hiring.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand; walk and climb steps; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposed to a flight of stairs regularly. Occasionally exposed to the kitchen area. The noise level in the work environment is usually moderate. Must be able to work in a smoke filled environment

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-66845

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time

Category Food and Beverage