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Penn National Gaming Hotel Housekeeping Manager in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Directs the daily activities of the Housekeeping Department

  • Examines and inspects the quality of work performed by Housekeeping employees and takes appropriate steps to insure maintenance of prescribed standards

  • Ensures all fiscal requirements to maintain the building in good working order (i.e, hotel room, hallways, vending areas, back-of-house areas are maintained through work orders)

  • Examines and inspects the condition of guest room linens and takes appropriate steps to ensure the elimination of damaged items; manages the maintenance of established par levels and laundering quality of all “in use” linen

  • Installs and maintains adequate controls to minimize waste and loss through theft or damage of operating supplies, furnishings and equipment

  • Operates a “Lost and Found” facility for Hotel guests

  • Instructs assigned employees on the safety policies and procedures and reports all safety hazards are eliminated. Insures all personnel are trained on OSHA regulations

  • Completes and routes all occupational injury/ illness reports

  • Prepares annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files

  • Retains staff in line with departmental goals

  • Operates budget within established perimeters and answers for any variances budget related

  • Prepares annual capital requests as needed

  • Counsels, guides and instructs employees in the proper performance of their duties; prepares and coordinates the periodic performance appraisals of assigned employees

  • Recommends employee changes such as hiring, promotion, demotion and termination; recommends wage and salary adjustments for employees within established limits

  • Monitors the Fitness Center to include, but not limited to, cleanliness, equipment needs, overall maintenance needs

  • Responsible for providing exceptional Red Carpet Customer Service to all guests

To be successful in this position it will require the following skill set

  • Three to five years hotel supervisory experience as a Housekeeping Floor Supervisor at a similar-sized property

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Effective communication skills (verbal, written, and presentation)

  • Must have effective mathematical skills

  • Fluent and literate in English (written and oral). Bi-lingual is preferred however not required

  • Must be able to perform the duties of a Housekeeping Floor Supervisor

  • Excellent interpersonal and customer service skills

  • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift

  • Must be able to perform the physical job duties of line employees in emergencies

  • Must be able to work in areas containing second-hand smoke

  • Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom

  • Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)

  • Ability to perform duties with a sense of urgency

  • Must be well organized

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-61973

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time