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Penn National Gaming Hotel Housekeeping Lead in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides counseling and supports employees in meeting their responsibilities and becoming part of the team

  • Monitors job performance daily, executes and issues room inspection and area inspection feedback to guest room attendants and house persons

  • Coordinates daily room assignments

  • Ensures that rooms are being updated on a timely basis

  • Calls a crunch team when needed

  • Ensures all employees follow hotel policies and procedures

  • Expedites and oversees special requests from the Front Desk

  • Motivates employees to provide superior customer service to our guests

  • Monitors Guest Room Attendant and Houseperson job performance daily by inspecting their work

  • Meets the attendance guidelines of the job and adheres to departmental and company policies

  • Ensures that linen and supplies are tracked and accounted for daily

  • Responsible for providing exceptional Red Carpet Customer Service to all guests

To be successful in this position it will require the following skill set

  • High school diploma or equivalent

  • Must be highly motivated and self-directed with a minimum of one year experience in hotel/housekeeping operations

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Excellent interpersonal and customer service skills

  • Effective communication skills (verbal and written)

  • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift

  • Must be able to perform the physical job duties of line employees in emergencies

  • Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level

  • Must be able to tolerate cleaning chemicals without developing an allergic reaction

  • Must be able to work in areas containing second-hand smoke

  • Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom

  • Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion)

  • Ability to perform duties with a sense of urgency

  • Must be well organized

  • Must be able to walk, stand, and work on hand and knees for long periods of time

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2019-62556

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time