Penn National Gaming F&B OUTLET SUPERVISOR The Eatery in Charles Town, West Virginia
Your daily responsibilities include
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Responds to guest needs and reports problems to Manager.
Assists Manager with administrative duties, as assigned.
Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required.
Previous experience in Food & Beverage desired, but not required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
This job may or may not have supervisory responsibilities.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
For every year of employment, Employee must:
Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
Obtain and maintain proper Food Handler Certification.
Be ServSafe Certified in accordance with WV Health Code Regulations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
Job ID 2018-55889
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time