Penn National Gaming F&B Outlet Supervisor Full Time Swing Shift in Charles Town, West Virginia
Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Responds to guest needs and reports problems to Manager.
Assists Manager with administrative duties, as assigned.
Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
Perform duties in a safe manner; report any potential safety hazards to management staff.
May be required to perform duties at the Lawrenceburg Event Center (LEC).
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
To be successful in this position it will require the following skill set
Must be 21 years of age
Read, write legibly, understand and speak English
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must meet professional appearance standards as prescribed by company policy.
High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required. Previous experience in Food & Beverage desired, but not required.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must be able to lift and/or move up to 50 lbs.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-55200
Casino Property Hollywood Casino at CharlesTown
Position Type Regular Full-Time