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Penn National Gaming F&B Outlet Supervisor - 9 Dragons in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Assisting in managing overall front of house operations creating a differentiated service experience and ensuring optimum performance of all

  • Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions

  • Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result

  • Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)

  • Ensuring regulatory, internal controls and policy and procedure compliance

  • Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained

  • Assisting with management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation

  • Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours

  • Act as a role model to other employees and always presents oneself as a crediy to Company and encourages others to do the same

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred

  • One year progressively more challenging leadership role in a restaurant establishment

  • Must be proficient in Microsoft applications (Excel, Access, Word)

  • Ability to prepare, understand and analyze Department Budgets, Capital Expenditures, and P&L Statements

  • Proven managerial and critical thinking skills required

  • Good oral and written communication skills, must be fluent and literate in English

  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors

  • Must possess excellent interpersonal and employee relations skills

  • Ability to stand and walk for entire shift and mobility to move easily around entire property

  • Must be able to listen and respond to visual and oral cues

  • Must be able to tolerate areas of varying noise and temperature levels, illumination, vibration, and crowds

  • Measurable objectives as defined on annual performance appraisal

  • Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations

  • Financial results that meet or exceed budget expectations for revenue generation and cost control

  • Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines

  • Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions

  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-WV-Charles Town

Posted Date 3 weeks ago (1/31/2020 4:40 PM)

Job ID 2020-71832

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time