Penn National Gaming Bar Porter in Charles Town, West Virginia


Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES This is not necessarily an exhaustive list of essential duties, responsibilities, skills, and requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

  • Responsible for ensuring a consistent flow of services to guest and cocktail servers by assisting bartenders with their job functions.

  • Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.

  • Clears and wipes down tables in any lounge area absent of a cocktail server.

  • Maintains a clean work environment in accordance with Health Department standards.

  • Checks glass washers for proper chemicals.

  • Maintains soap and hand towels at hand sink areas.

  • Maintains par stock levels by placing orders for all bar supplies.

  • Receives and delivers products to appropriate outlet and stocks in accordance to specification.

  • Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required.

  • Stocks server wells in accordance to specifications with all products and supplies required.

  • Cuts fruit to specification and prepares all condiment caddies.

  • Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers.

  • Distribute clean bar towels and collect soiled ones and discard them in the appropriate place.

  • Collect all excess glasses from bars and restock them in there appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas.

  • Organize and clean pump rooms, coolers and storage areas to specification.

  • Sweep and mop pump room, coolers and storage area floors.

  • Soak and clean soda bag-inbox hoses and nozzles.

  • Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required.

  • When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way.

  • Use guest name during interaction and remember their preferences.

  • Promptly and professionally prepare beverages to specification with speed and accuracy.

  • Promptly and professionally handle guest issues and communicate problems and concerns to management.

  • Requires evidence of age from any guest who appear to be under the age of thirty (30).

  • Continuously monitor bar to ensure that all guest are receiving beverage service in a timely manner.

  • Provides guest with property information, promotions, programs and attractions.

  • Maintain a professional and neat appearance at all times.

  • Display a courteous and friendly attitude to all team members and guest.

  • Assist co-workers as needed.

  • Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same.

Adheres to all department and company policies and procedures, regulatory state and federal laws

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be available to work required schedule which may include night, weekends, holidays and overtime as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED).


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.


Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Must meet license qualifications of the West Virginia Racing and/or Lottery Commission.

Must be able to obtain proper Food Handler Certification TIPs certification and TOPs certification, two comprehensive alcohol intervention programs.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to smoke, wet and/or humid conditions, moving mechanical parts, and risk of electrical shock. The noise level in the work environment is usually moderate.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID 2018-55556

Casino Property Hollywood Casino at CharlesTown

Position Type Regular Full-Time

Category Food and Beverage