Penn National Gaming Jobs

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Penn National Gaming Room Service Server - Full Time in Bossier City, Louisiana


Don’t just work. Work Happy.

A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Prepares, delivers, and serves orders.

  • Pays attention to detail in order to deliver precisely what the guest has ordered.

  • Must have complete knowledge of service time, menu, and specials.

  • Responsible for each guest check and coordination of table/tray pick-ups.

  • Responsible for set-up, delivery, and presentation of VIP and other guest amenities.

  • Must be capable of standing or walking for long periods of time, as well as be able to push heavy carts.

  • Anticipates our guests’ needs.

  • Keeps accurate daily shift reports and communicates to Director as required.

  • Attends all meeting as scheduled by Department Director.

  • Monitors hall sweeps to ensure proper cleanliness.

  • Handles customer inquiries and complaints.

  • Ensures that all SOP’s applied to room service are followed.

  • Processes customer bills promptly and accurately.

  • Rings up bills accurately.

  • Processes room charges immediately.

  • Follows hotel cash and credit card handling policies.

  • Interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.

  • Completes related job duties assigned by Supervisor.

  • Ensures that Room Service Area is maintained and clean during all periods of operation.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.

  • Room service attendants must have excellent people skills in order to communicate politely and professionally with guests and determine whether guests have everything they need during their hotel stay.

  • Attendants must take pride in their personal appearance and maintain the established uniform of the hotel.


  • Sanitation Certified, Certified Bartender, TIPS Training.

  • 2-year Associate degree or 1-3 years of practical experience in Hospitality Management or Room Service operations.


  • Ability to communicate in a clear and concise manner.


  • Ability to calculate figures, amounts, discounts, and percentages and apply to practical situations.


  • Ability to apply commonsense understanding to carry out written or oral instructions.

  • Ability to deal with problems with multiple variables.

  • Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-LA-Bossier City

Posted Date 1 week ago (1/13/2020 11:51 AM)

Job ID 2020-71692

Casino Property Margaritaville Resort Casino

Position Type Regular Full-Time