Penn National Gaming Jobs

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Penn National Gaming Retail Dual Rate Lead - Part Time in Bossier City, Louisiana


Don’t just work. Work Happy.

A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Greets guests with a smile in a professional, friendly, and courteous manner.

  • Supervises Retail Clerks to ensure extraordinary guest service.

  • Dual Rate Retail Clerk will be responsible for acting as manager on duty in the absence of the Retail Manager or Assistant Retail Manager.

  • Possesses full knowledge of all retail products and provides an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner.

  • Folds, wraps, and bags merchandise.

  • Processes merchandise sales and returns by operating point-of-sale system and handling large amounts of currency including cash, credit card transactions, travelers’ checks, vouchers, and discounts with high efficiency and accuracy.

  • Practices proper cash handling procedures by utilizing the point-of-sale system after every transaction, properly organizing money, and counting change back to guests.

  • Follows appropriate checkout procedures including verifying starting cash bank and balancing out at the end of shift.

  • Stocks, replenishes, and retrieves merchandise and supplies.

  • Ensures all merchandise is ticketed and correctly priced.

  • Maintains sales floor appearance standards by cleaning floor surface and dusting counters and displays by using appropriate tools.

  • Completes all opening, running, and closing duties as assigned.

  • Assists in loss prevention by practicing proper security safeguards as outlined during training.

  • Assists management in training new staff members within department when applicable.

  • Maintains high-level of knowledge regarding the company’s products and happenings and communicates properly to guests; establishes rapport with all guests through name recognition.

  • Notifies supervisors of low inventory and recommends new inventory; communicates opportunities and concerns.

  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.

  • Adheres to responsible alcohol service established by company policy.

  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.

  • Adheres to all company policies and procedures as established in the Staff Member Handbook.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.


  • Excellent written and verbal communication skills.

  • Ability to interact professionally with other departments and outside contacts.

  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.

  • Good judgment and decision-making abilities.

  • Cash handling skills required.


  • High School Diploma or GED preferred.

  • One year of experience in guest service or working in some aspect of the retail industry preferred; or equivalent combination of education and experience.


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, and guests.

  • Expressing or exchanging ideas or instructions by the spoken word.


  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-LA-Bossier City

Posted Date 1 week ago (2/13/2020 3:55 PM)

Job ID 2020-72381

Casino Property Margaritaville Resort Casino

Position Type Regular Part-Time