Penn National Gaming Players Club Representative - Full time in Bossier City, Louisiana
Don’t just work. Work Happy.
A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provides exemplary customer service in accordance with the Margaritaville Resort Casino standards.
Ensures complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place.
Assists in the resolution of player and cross-department challenges through interaction both on the casino floor and off. Work closely with Hosts, Slot department, Table Games department, Guest Services/Call Center personnel, IT, Facilities, and Security.
Meets and greets players at the club, on casino floor, at special events, and at promotions.
Maintains confidentiality of information and agrees to and signs the Margaritaville Resort Casino confidentiality agreement.
Supports and maintains Margaritaville Resort Casino courtesy guidelines and ensures subordinate employee participation.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.
- Two-year college or university and one or more years of related experience and/or training; or equivalent combination of education and experience in Gaming, Hospitality, or Travel.
Ability to read, analyze, and interpret general technical procedures or governmental regulations.
Ability to comprehend procedure manuals.
Ability to effectively present information and respond to questions from clients, customers, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIES:
Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
Strong communication skills.
PC computer literacy and ability. Must be able to quickly learn the slot player tracking computer system and train others how to use it.
Ability to obtain the appropriate work authorization per gaming regulations required.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Location US-LA-Bossier City
Posted Date 2 weeks ago (11/26/2019 12:46 PM)
Job ID 2019-68365
Casino Property Margaritaville Resort Casino
Position Type Regular Full-Time
Category Players Services/Cage