Penn National Gaming Jobs

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Penn National Gaming Poker Manager in Black Hawk, Colorado

Overview

Don’t just work. Work Happy.

A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising and managing staff in the Poker area. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.

  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.

  • Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.

  • Holds overall responsibility for the accountability of the chips, cards, and all other gaming equipment.

  • Answers inquiries pertaining to Poker policies and services and resolves guest complaints while supporting all customer service programs.

  • Responsible for directing and managing Poker tournaments; ensures all established rules/regulations are followed by staff and players throughout entire event. Ensures winners are calculated correctly.

  • Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments.

  • Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability

  • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.

  • Protects and preserves assets of the company.

  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.

  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum five (5) years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.

  • Must have excellent written and verbal communication skills; must be fluent and literate in English.

  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Poker operating systems.

  • Ability to maintain a high level of confidentiality and professionalism.

  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Must have extensive knowledge of all Poker Operations.

  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

  • Ability to obtain and maintain a Colorado Gaming License.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Location US-CO-Black Hawk

Posted Date 3 days ago (12/5/2019 12:27 PM)

Job ID 2019-69738

Casino Property AMERISTAR BLACK HAWK

Position Type Regular Full-Time

Category Casino Operations

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