Penn National Gaming Lead Front Desk Clerk in Black Hawk, Colorado
Don’t just work. Work Happy.
A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Acts as a leader of the department working with and on behalf of the supervisory team.
Keeps team members and department leaders well informed about hotel operations.
Provides training and insight to guest service agents.
Resolves guest issues and concerns in a prompt, courteous, and efficient manner.
Responsible for the accurate check-in and check-out of each guest.
Ensures that all guest contact is courteous, informative, and thorough.
Ensures that rooms are clean prior to issuing keys.
Responsible for posting charges, settling folios for individuals, groups, and due-outs communicated through Housekeeping.
Accurately enters all reservations into the computer system according to department policy and procedure.
Assists the Player Development team with all reservations and requests.
Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
Answers phone and assists with clerical tasks.
Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino.
Responsible for the control of safe deposit transactions.
Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service.
Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
Performs all other related and compatible duties as assigned.
Maintains strict confidentiality in all company matters.
To be successful in this position it will require the following skill set
High School Diploma or equivalent required.
Minimum of one (1) year of hospitality or Front Desk experience required.
Strong computer skills with proficiency in Microsoft Office applications preferred.
Ability to maintain a high level of confidentiality and professionalism.
Must possess excellent interpersonal skills.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have basic math and money handling skills.
Demonstrates strong leadership and organizational skills.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Ability to provide excellent customer service.
Must have the ability to work efficiently in a team-oriented environment.
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Location US-CO-Black Hawk
Posted Date 1 day ago (2/18/2020 12:50 PM)
Job ID 2019-70147
Casino Property AMERISTAR BLACK HAWK
Position Type Regular Full-Time
Category Hotel Services